Free delivery on all orders in the United States. There is no minimum purchase and no delivery charge at checkout. Estimated handling is 2–5 business days, followed by 1–2 business days in transit.
1. Delivery cost and coverage
Standard delivery is free on every US order, regardless of order value, item count or item size. All prices are in US dollars (USD). Your delivery charge is $0.00, with no minimum spend, remote-area surcharge or large-item shipping surcharge. We deliver to all 50 states and Washington, DC, including Alaska and Hawaii.
2. Handling and delivery estimates
Handling is the time needed to check, pack and hand your order to the carrier. Transit is the time from shipment to arrival. Handling starts once payment has cleared and we have confirmed your order.
| Destination | Delivery | Handling estimate | Transit estimate |
|---|---|---|---|
| United States | Free — $0.00 USD | 2–5 business days | 1–2 business days |
The combined estimate is 3–7 business days after order confirmation. Business days are Monday through Friday, excluding US federal holidays. Weekend and holiday orders begin handling on the next business day after confirmation. These are estimates; destination, carrier routing, weather and freight appointments can affect arrival dates. We will tell you about a delay affecting your order.
3. Tracking your order
We email a tracking link when your order ships. If you have not received tracking within5 business days of confirmation, contactinfo@evergreenandpetals.com with your order number.
4. Large appliances and heavy items
Tall trees, commercial trees and other large or multi-carton items may travel by freight or a specialist delivery team. The carrier will contact you if an appointment is needed. Delivery remains free.
- Delivery is to the ground-floor entrance of the property unless otherwise agreed.
- An adult aged 18 or older must be available to receive and sign for large items.
- Check gates, paths, steps and other access restrictions before ordering, and tell us about any limitations.
- If you need to change a delivery appointment, contact us as soon as possible so we can coordinate with the carrier.
- Installation, assembly and removal of old appliances are not included in standard delivery.
5. Battery shipments
Products containing lithium batteries require appropriate packaging and carrier handling. Available shipping methods depend on the battery and destination. We will confirm any handling requirements or timing changes for your order. Battery shipping does not add a delivery charge.
6. Checking your delivery
Check your package when it arrives. If the packaging or product is damaged, take photos and contactinfo@evergreenandpetals.com, preferably within 48 hours, so we can arrange a replacement or refund. Prompt reporting helps us resolve carrier claims; it does not limit rights you may have under applicable law. Do not use a damaged product.
7. Missing or delayed packages
If tracking shows delivery but you cannot find the package, check nearby entrances and with neighbors, then contact us. We will investigate with the carrier and keep you updated. If your order is lost, we will arrange a replacement or full refund. Contact us before requesting an unattended delivery location so we can help choose a suitable delivery arrangement.
8. Delivery addresses
Check your street address, city, state and ZIP code before placing an order. Contact us promptly if a correction is needed. We can usually update an address before shipment; changes after shipment depend on the carrier. Large items may require a physical street address instead of a P.O. box.
9. Unavailable items and shipment delays
If we cannot ship within the stated handling period, we will notify you and offer a revised shipment date. You can agree to the delay or cancel the unshipped order for a full refund. If we cannot fulfill your order, or you do not agree to the required delay, we will cancel and refund it. Refunds for unshipped orders are issued promptly, within seven business days of cancellation for bank-transfer payments.
10. Returns
Our returns and refunds policy explains the 30-day return window, the first 14 days without a restocking fee, and return shipping costs. Free delivery to you does not include return shipping for a change of mind.
11. Contact us
Email info@evergreenandpetals.com or call +1 (303) 961-1895.Monday–Friday, 9:00 a.m.–5:30 p.m. Eastern Time. Closed weekends and federal holidays. Our address is 3082 Duce Road, Kenockee, MI 48006, United States.
Evergreen & Petals, 3082 Duce Road, Kenockee, MI 48006, United States. Contactinfo@evergreenandpetals.com or +1 (303) 961-1895.
Nothing in this policy limits rights or remedies that cannot be waived under applicable United States federal or state law. Your consumer rights may vary by state.