Our 30-day return policy. Request an eligible change-of-mind return within30 days of delivery. There is no restocking fee during the first 14 days; a 25% restocking fee applies from day 15 through day 30. You pay return shipping for change-of-mind returns. We cover return shipping for defective, damaged or incorrectly supplied items accepted under this policy or an applicable warranty.
1. Return address
Request a return reference before sending your item to:
Evergreen & Petals — Returns
3082 Duce Road
Kenockee, MI 48006
United States
Include the return reference and order number so we can match the package to your order.
2. Starting a return
- Email info@evergreenandpetals.com or call+1 (303) 961-1895 with your order number and the item you want to return. For a product problem, describe the issue and include photos if possible.
- We aim to reply within one business day with a return reference and shipping instructions.
- Send the item within 14 days of your return request, following those instructions.
- Keep proof of shipment and tracking until your refund is complete.
3. First 14 days: no restocking fee
Under our voluntary store policy, you may request an eligible change-of-mind return within14 days of delivery without a restocking or handling fee. We refund the product price you paid, subject to the condition requirements below. You pay the cost of return shipping. This store benefit is in addition to any rights provided by applicable law.
4. Days 15–30: restocking fee
For eligible change-of-mind returns requested from day 15 through day 30after delivery, we deduct a 25% restocking fee from the product price paid. The item must be unused and in its original packaging, and you pay return shipping. Original delivery is free on every US order, so there is no original shipping charge to refund or deduct.
| Return request | Restocking fee | Product refund | Return shipping |
|---|---|---|---|
| Eligible change of mind, within 14 days | None | Full product price | You pay |
| Eligible change of mind, days 15–30 | 25% | Product price less 25% | You pay |
| Approved return for a defective, damaged or incorrectly supplied item | None | Full product price when a refund applies | We pay |
| Change of mind after 30 days | Not accepted; applicable warranty and legal rights continue. | ||
Example in USD: An eligible $1,000.00 item returned after a request on day 20 receives a $750.00 refund after the 25% restocking fee. A request on day 10 receives the full $1,000.00 product price. In both cases, original delivery is free and you pay return shipping.
5. Refund timing and payment method
We issue eligible return refunds within 14 days of receiving the item or your proof of return shipment, whichever is earlier. Refunds go back through the original payment method where possible. We will contact you if verified bank-transfer details are needed; do not send banking passwords or login credentials. Any sales tax paid on refunded amounts is refunded as required by applicable law. We email you the refund amount and confirmation.
Your bank may need additional processing time to show the refund. Contactinfo@evergreenandpetals.com if it has not arrived within ten business days after our confirmation. A shorter deadline applies wherever required by law, including refunds for unshipped orders described in our shipping policy.
6. Condition of change-of-mind returns
You may unpack and inspect your purchase. Change-of-mind returns must be unused and undamaged, with original packaging and all supplied accessories, stands, spare bulbs and manuals. Examples of use include a tree that has been shaped and decorated, a wreath or garland that has been hung, or a rose box that has been opened and displayed.
Missing parts or damage caused after delivery may result in a reasonable deduction reflecting the loss in value, in addition to any applicable restocking fee. We will explain any deduction. These condition requirements do not prevent you from reporting a defect or exercising applicable warranty or legal rights.
7. Defective, damaged or incorrect items
Contact us as soon as you discover a problem. For items defective, damaged or incorrectly supplied on arrival, we will arrange a replacement or full refund and cover the return shipping. Photos of the item and packaging help us resolve delivery damage; please send them within 48 hours if possible. This requested reporting period does not remove rights provided by law.
For defects discovered later, see our warranty policy. We will assess the problem and arrange an appropriate repair, replacement or refund under the applicable warranty and law. We do not charge a restocking fee for approved defective-product returns. Federal and state warranty and consumer-protection rights may apply independently of our voluntary 30-day policy.
8. Large items and batteries
Contact us before returning tall or commercial trees, freight items or anything containing batteries so we can provide appropriate packing and carrier instructions. For a change-of-mind return, we will quote any collection cost before you agree; you may also arrange a suitable carrier. For an approved defective or incorrect item, we arrange and pay for collection. Package items securely and retain tracking.
9. Change-of-mind exclusions
Our voluntary change-of-mind policy excludes:
- custom-made or personalized items;
- sealed hygiene-sensitive goods after the seal has been opened;
- batteries or cells that have been installed or used;
- products that have been permanently installed, such as light clips or hooks fixed to a building, and preserved fresh-flower arrangements made to order, which cannot be restocked.
These exclusions do not apply to rights you have for defective or incorrectly described products under applicable law.
10. Canceling before shipment
Contact us before your order ships to cancel for a full refund with no cancellation fee. Once it has shipped, the return terms above apply. We issue refunds for canceled, unshipped bank-transfer orders within seven business days. Original US delivery is free.
11. Help with a return
Email info@evergreenandpetals.com or call +1 (303) 961-1895. We acknowledge complaints within three business days and aim to resolve them within 14 days. You may also contact your state consumer-protection office; Michigan customers can find assistance through the Michigan Attorney General. Our return address is 3082 Duce Road, Kenockee, MI 48006, United States.
Evergreen & Petals, 3082 Duce Road, Kenockee, MI 48006, United States. Contactinfo@evergreenandpetals.com or +1 (303) 961-1895.
Nothing in this policy limits rights or remedies that cannot be waived under applicable United States federal or state law. Your consumer rights may vary by state.